FAQ

Although it can support as little as one (1) user, our minimum charges are based on three (3) users.
In order to utilize the full features and benefits of Aspire, we recommend every member of your team be a registered user.

You can easily generate complete ACORD forms using our customized hybrid interface in conjunction with fillable PDFs. This is a revolutionary tool that simplifies ACORD form creation, deletion, editing, viewing, printing and emailing.  


Aspire provides an optional customer portal where you can give your customers access to view and print proof of insurance, including auto ID cards, as well as other documents you specify.


Yes, with Aspire, you can limit a user‘s login access by IP address and/or by time of day.


We have spent countless months, based on years of experience, developing the most user-friendly and intuitive interface in the market today. Although some of our competitors require 30+ hours of training, we are confident you will feel comfortable using the system from day one. Our training modules are fast and easy to follow and available to you 24/7. However, to answer your question, our average user is “coasting without training wheels” within 6 hours.  In addition, we provide around a 2-hour "Super Admin" training for the administrators/owners of the agency.

Yes, Aspire has a chat feature, including an agency chat room, so you can quickly and easily chat online with your employees who are logged in to Aspire. You can text message and email your employees as well.


Although it is much more comprehensive for P&C, Aspire does provide CRM functionality and basic document management for life, disability and health.  Aspire will allow agencies to input basic policy information so it can be included in reports.
Our support hours have been designed to accommodate 95% of our user’s hours of operation. Monday-Friday 8AM-7PM Central Standard Time (CST). Saturday 10AM-3PM CST. However, we are available beyond these times if needed.

Vinny Lingham. “Top 20 Reasons why Web Apps are Superior to Desktop Apps.” www.vinnylingham.com. February 8, 2007.


<http://www.vinnylingham.com/top-20-reasons-why-web-apps-are-superior-to-desktop-apps.html>


The answer can best be described by this excerpt from well-renowned entreprenuer, blogger, speaker, webaholic & search engine guru, Vinny Lingham.


Never installed


Browser based software never requires installation processes or hard drive space. It lives in a virtual cloud in the Internet and this means that whenever you launch it, it always has the latest version. Ajax has made it possible to deliver Desktop-like look & feel, and functionality, with no loss of performance!


Updates are seamless


Instead of having to patch each and every individual user, the patches/upgrades are applied to the server and each user received the updated version the next time they log in.


No legacy


This is a big issue for traditional software vendors. Users who purchase previous versions of a software almost always will result in legacy versions lying around which need support (which is costly). The problems relating to legacy software are almost limitless, and often is not efficient for both the vendor or the customer.


No admin rights required


Finally, a world where the network administrator in the company does not have to approve the installation of your software!


Available anywhere, anytime


Ok, so the anytime comment is a stretch, but that’s only until Adobe’s Apollo gets here (here’s hoping!). The same way that people access their email from any browser, web apps are exactly the same.


Platform independent


This opens a wider market for software vendors – no longer do they have to build technology around a specific platform and limit their market (or incur additional costs to build for another platform). The browser is the platfom and therefore I believe you will see increased uptake in OS’s like Mac OS and Linus, due to the increased availability of Web Applications.


Less environmental conflicts


There are certainly going to be a lot less bugs in Web based software, due to the fact that it is not depending on any of the hardware or environment settings in the OS that may usually cause a problem.


Enables social possibilities


Many Web Apps are creating chat facilities and the ability to share your work in real time. This removes the previous “stand-alone” functionality that use to exist with most installed desktop applications. The world is becoming more and more social – people want to collaborate and work online together – Web Apps allows this, painlessly.


Lower cost of sale


No boxes, printed manual, expensive shipping costs, CD’s, distribution channels, middlemen, etc. Desktop apps are going to be more economical to produce and will result in a lower cost of sale!


Usable from inexpensive PCs


$100 Laptops, here we come! What do you need a dual core processor for, if you’re running a thin client application? This opens up a world of cost savings for both companies and consumers, especially in the field of productivity apps (obviously, not gaming!).


Piracy-proof


Here is a big one. Imagine a world without software piracy. That world is here, and Web Applications are the solution to that problem. Next problem, please!


No bad debts


Sofware companies are often owed money from distributors, that invariably go bust from time to time. With Web Apps, the cash is collected upfront and as long as the customer pays, the account is in good stead.


Low-cost support and maintenance


Given that the browser is now the platform, operational support costs and maintenance for Web Application providers will drop substantially. No need to have expensive operating system gurus on hand to help with installation problems. Also, using products like the Amazon EC2 cloud, will allow scalability, without a proportionate increase in costs.


User’s data is kept safe in hosting environment


Although this is probably not going to be true for all Web App companies, but using providers like Rackspace or Amazon’s EC2 cloud will go a long way in reassuring your customers that their data is safer than on their desktop!


No Viruses


No installation, means no viruses. Start shorting all those Anti-Virus stocks! Enough said!


Low cost global distribution


No more channel reliance. Most software companies make it or break it, depending on their channel. Forget that – focus on the biggest channel of all – the 1 billion users online!


Lower software price entry point for customers


Given the benefits above, you will see more products such as Basecamp and Synthasite that will offer far greater value than their desktop equivalents.


Access to the entire assets of the Web (APIs, widgets, messaging, collaboration)


By being wired into the web, Web Apps are able to integrate seamless into API’s etc and are a lot more customizable, than traditional software applications.


Mobile is here


Compiled desktop applications are going to have a hard time being adapted for mobile devices. Web apps are ready made (in most cases).


Widest potential audience


For all the points above, this basically unlocks markets for software vendors that previously were inaccessible due to technical reasons.



 


Most file formats are allowed for upload into Aspire.  This includes video files, audio files, Microsoft Office documents including Outlook emails, PDF and much more.  The only file types not allowed are those that have these extensions:  .exe .dll .cab .aspx .asp .js .bat .cmd .com .msi
The maximum size per file is 10MB.  This allows for significant storage of all pertinent files and documents into Aspire.
This is the beauty of having a hosted, 100% web-based application.  As we continue to improve Aspire by adding enhancements and new features,  these updates will be performed during your outside business hours, for example in the late nights or very early morning.  Thus, as you log on during the start of your business day, you will see and be notified of these new features.  In addition, once it is uploaded, everyone with Aspire will see these new features.  There is no need to schedule agency-by-agency upgrades or plan for downtimes.  This is the future.
Although Aspire will function as long as any internet connection is available, we do recommend at least a high-speed DSL or cable modem access.  T1 would be optimum, but of course, not necessary.  We have created Aspire with speed in mind regardless the type of connection to the internet.  View a demo and you will see for yourself.
Carrier downloads will be available in Aspire during commercial launch.  During the Pilot Program (PP), it will not be available.  The reason is that during PP, we are continually making final tweaks and enhancements to the system based on our PP users' feedback.  Once we are set on the final version for commercial launch, we will integrate carrier downloads with IVANS including real-time downloads. To view which carriers we will connect with, simply view the IVANS website at www.ivans.com for the complete list of carriers.
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